Terms of Service

The following capitalized terms have the meanings set out below wherever they appear in these Terms of Service (the "Terms").

• Company / Pano — Pano, the entity that operates Figura (full registered company details and registered office address available on request via support@figura.so), also referred to as "we", "us", or "our".
• Figura — the product available at figura.so that turns a team's design system into AI-generated, device- or browser-framed UI mockups.
• Service — the Figura web application, Studio, the /fig skill, the CLI, the MCP server, the API, and all related software and features.
• Customer — the individual or organization that registers for, accesses, or uses the Service, also referred to as "you" or "your".
• Account — the credentials and profile through which a Customer accesses the Service.
• Team / Workspace — the shared environment into which Accounts are organized, holding shared resources such as Brand Profiles, figs, and members.
• Seat / Editor — a member of a Team who is entitled to create or edit resources and who counts toward per-editor seat pricing.
• fig — a self-contained, device- or browser-framed HTML mockup generated through the Service.
• Brand Profile and design tokens — the brand inputs (palette, typography, components, and similar tokens) a Customer uploads and that are used to generate on-brand figs.
• Studio — the in-app web generation path, which runs on Figura's own Anthropic/Claude API key.
• /fig path — the /fig skill, the CLI, and the MCP server, which run in the user's own Claude subscription.
• Credit Pool — the monthly metering allotment from which Studio generations draw.
• Subprocessor — a third party that processes data on the Company's behalf to provide the Service.

Where these Terms reference a defined concept (for example, Studio or the Credit Pool) in a later section, the meaning above applies without repetition.

By creating an Account, signing in, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

These Terms incorporate by reference our Privacy Policy and our Acceptable Use Policy (set out in Section 09). By accepting these Terms you also acknowledge those documents and agree to be bound by them.

You represent that you are of legal age to form a binding contract in your jurisdiction. Where you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" and "Customer" refer to that organization.

We reserve the right to refuse, suspend, or discontinue the Service, in whole or in part, to any person or organization, at our discretion and subject to applicable law.

You sign in to the Service with an email address and password, or with a single-use magic link sent to your email. You must provide accurate account information and keep it up to date.

Your Account identity — including your name and email address — is taken from the information you provide at sign-up. You may optionally connect a code repository through the GitHub App to use it as a design source; that integration is governed by GitHub's own terms and is not required to access the Service.

You are responsible for safeguarding your credentials and for all activity that occurs under your Account. You must notify us promptly at support@figura.so of any unauthorized use or suspected compromise of your Account.

Some authentication and email features rely on third-party providers (for example, our email-delivery provider for magic links). We are not responsible for outages, changes, or restrictions imposed by those providers that affect your ability to access the Service.

Accounts are organized into Teams (also called Workspaces). A Team holds shared resources — Brand Profiles, design tokens, generated figs and versions, comments, API tokens, and any custom domains — and a set of members.

A member who is entitled to create or edit resources within a Team is a Seat or Editor and counts toward per-editor seat pricing on applicable plans. The number of paid Seats determines the editing capacity of the Team.

A Team's owner and administrators may invite, manage, and remove members, assign roles, and control shared resources, including Brand Profiles, figs, and custom domains. Removing a member or reducing Seats may affect that member's access to shared resources.

The Team owner is responsible for the conduct of all members of the Team in connection with the Service and for ensuring that each member accepts and complies with these Terms. The owner is also responsible for the configuration and use of shared resources within the Workspace.

The Service is offered under subscription plans named Starter, Team, and Studio. Each plan's features, limits, and pricing are described at the point of purchase and may differ by tier.

Plans are billed monthly or annually. Annual billing is offered at a discount equivalent to approximately two months free relative to monthly billing. Applicable tiers are priced per Editor (per Seat), so the amount charged scales with the number of paid Seats in your Team.

Payments are processed by Stripe, our third-party payment processor. Card and payment-instrument data are handled by Stripe and never touch Figura's servers. By providing a payment method, you authorize us and Stripe to charge that method for all fees due under your selected plan, in the stated currency and on the stated billing cycle.

Your use of Stripe is additionally subject to Stripe's own terms and policies. You are responsible for keeping a valid payment method on file; failed or declined charges may result in suspension as described in Section 20.

Subscriptions renew automatically at the end of each billing term (monthly or annual) until cancelled. Unless you cancel before the renewal date, your payment method will be charged for the next term at the start of that term, at the then-current rate for your plan and Seat count.

We may change the fees for the Service. For changes that increase the price of an active subscription, we will provide advance notice, and the new pricing will take effect on your next renewal. Your continued use after a price change takes effect constitutes acceptance of the new pricing.

Quoted prices may be exclusive of taxes. You are responsible for all applicable sales, use, value-added (VAT), goods-and-services (GST), or similar taxes associated with your subscription, other than taxes based on the Company's net income.

The Service meters AI generation differently depending on which path you use, because the two paths consume model access in different ways.

• Studio (in-app web) — Studio generations run on Figura's own Anthropic/Claude API key and draw from a monthly Credit Pool. The Credit Pool resets each billing cycle and unused credits do not roll over to the next cycle.
• /fig, CLI & MCP — generations through the /fig skill, the CLI, and the MCP server run in your own Claude subscription and are unlimited on paid tiers. The Company only persists, versions, and serves the result.

Each Studio generation consumes credits from your Credit Pool. When the Credit Pool for a cycle is exhausted, further Studio generations may be blocked until the next cycle resets, or you may be offered optional credit packs to continue generating in Studio. The /fig path remains available regardless of Credit Pool balance.

We may change Credit Pool sizes, credit-consumption rates, and other allotments or limits. Where a change materially reduces an allotment for an active subscription, we will provide notice as described in Section 22.

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current paid term: you retain access to your plan's paid features until that term ends, and your subscription will not renew thereafter.

Except where required by applicable law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, unused credits, or unused Seats.

You may downgrade your plan or reduce the number of Seats. Downgrades and Seat reductions generally take effect at the next renewal and may reduce editing capacity or remove access to features and stored resources associated with the higher tier.

Cancellation does not by itself delete your figs and data. Data handling following cancellation or termination — including retention and deletion — is described in Section 20 (Term, Termination & Suspension) and in the retention section of our Privacy Policy.

You agree not to use the Service, and not to permit any member of your Team to use the Service, to do any of the following:

• Unlawful use — use the Service for any unlawful, fraudulent, abusive, harassing, or otherwise harmful purpose.
• Infringement — upload inputs or generate figs that infringe or misappropriate the intellectual property, privacy, publicity, or other rights of any third party.
• Reverse engineering — reverse engineer, decompile, or attempt to derive the source code, models, or underlying structure of the Service, except to the extent this restriction is prohibited by law.
• Circumvention — circumvent, disable, or interfere with rate limits, credit metering, Seat counts, or other technical or usage controls.
• Token sharing — share, sell, or expose API tokens, or use another Team's tokens or credentials without authorization.
• Malware — upload or transmit malware, malicious code, or content designed to disrupt, damage, or gain unauthorized access to any system.
• Harmful content — generate or distribute content that violates third-party rights or applicable law.

We reserve the right to investigate and to suspend or terminate access for any violation of this Acceptable Use Policy, as further described in Section 20.

The Company owns and retains all right, title, and interest in and to the Figura platform, including the Service, its software, user interfaces, model integrations, documentation, trademarks, and all related intellectual property.

As between you and the Company, you retain ownership of your Brand Profiles, design tokens, and other inputs you upload, and of the figs generated from them. Nothing in these Terms transfers ownership of your content to the Company, except for the limited license you grant in Section 11.

No platform intellectual property is transferred to you under these Terms. All rights not expressly granted to you are reserved by the Company and its licensors.

You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, and serve your inputs — including Brand Profiles and design tokens — and the figs generated from them, solely to provide, maintain, secure, and improve the Service for you and your Team.

This license includes the operation of the Service through our Subprocessors — for example, storing fig assets in Amazon Web Services (S3), hosting the application on Vercel, and serving published figs, including over any custom domains you configure.

The license is scoped to operation of the Service. It does not grant the Company any right to use your content for unrelated purposes, and it survives only as long as necessary to deliver the Service to you and to wind down and delete your content after termination, as described in Section 20.

You represent and warrant that you have all rights, licenses, consents, and permissions necessary to upload your Brand Profiles, design tokens, and other inputs to the Service and to have them processed as contemplated by these Terms.

You further represent and warrant that your inputs, and the figs generated from them, do not and will not infringe or misappropriate the intellectual property, privacy, publicity, or other rights of any third party, and do not violate applicable law.

You are solely responsible for the legality, accuracy, and appropriateness of what you upload and generate through the Service. Your obligations under this Section are subject to the Indemnification provisions in Section 19.

Figs are generated using artificial intelligence. AI-generated output may be inaccurate, incomplete, non-unique, or unsuitable for your intended use. The Company makes no warranty of fitness, originality, or correctness with respect to any fig or other generated output.

You are solely responsible for reviewing, testing, and validating AI-generated output before relying on or distributing it. You should not treat figs as a substitute for professional design, legal, or other judgment.

The two generation paths differ in whose model access is used:

• /fig path — the /fig skill, the CLI, and the MCP server run in your own Claude subscription; the Company only persists, versions, and serves the resulting fig.
• Studio path — the in-app web Studio runs on Figura's own Anthropic/Claude API key and is metered through the Credit Pool described in Section 07.

Anthropic's usage terms may apply to generations performed through the Studio path. You are responsible for complying with any terms applicable to your own Claude subscription when using the /fig path.

The Service relies on third-party providers to operate. Your use of the Service may therefore be subject to those providers' own terms and policies. The confirmed Subprocessors and third-party services are:

• Anthropic (Claude) — large-language-model generation for the Studio path.
• Neon — managed Postgres database.
• Vercel — web application hosting for figura.so.
• Amazon Web Services (S3) — private storage of fig assets.
• Stripe — subscription billing and payment processing.
• Resend — transactional email delivery (sign-in magic links and notifications).
• GitHub — optional repository integration used as a design source (not used for sign-in).
• First-party web-push (VAPID) — delivery of notifications you choose to enable.

We are not responsible for outages, changes, suspensions, or discontinuations of third-party services, or for any acts or omissions of those providers. For more detail on how these Subprocessors handle data, see the subprocessor list in our Privacy Policy.

The Service provides an API and issues API tokens, which carry the fig_ prefix, for use with the CLI, the MCP server, and other integrations. Tokens are scoped to your Team and authenticate actions taken under your Account.

You must keep your API tokens secret and must not share, sell, or expose them. You are responsible for all activity performed using your tokens. We may revoke or rotate tokens at any time, including where we reasonably suspect compromise or misuse.

We reserve the right to impose, adjust, and enforce rate limits, throttling, quotas, and abuse-prevention measures to protect the integrity and availability of the Service. Misuse of tokens or the API may result in suspension or termination as described in Section 20.

Each party may receive non-public information of the other party in connection with the Service ("Confidential Information"). Each party agrees to use the other party's Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms, and to protect it with at least reasonable care.

Confidential Information does not include information that: (a) is or becomes publicly known through no breach by the receiving party; (b) is independently developed by the receiving party without use of the other party's Confidential Information; (c) is rightfully received from a third party without restriction; or (d) is required to be disclosed by law or legal process, provided the receiving party gives reasonable notice where legally permitted.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by law, the Company expressly disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, secure, timely, or error-free.

The Company makes no warranty regarding the accuracy, originality, uniqueness, or suitability of any AI-generated output, including figs. You assume all responsibility for your use of, and reliance on, the Service and any output it produces.

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to these Terms or the Service, whether based in contract, tort, or any other theory, even if advised of the possibility of such damages.

The Company's total aggregate liability arising out of or relating to these Terms or the Service is capped at the greater of (a) the total fees you paid to the Company for the Service in the twelve (12) months immediately preceding the event giving rise to the liability, or (b) one hundred U.S. dollars (USD 100).

The exclusions and cap above do not apply to: (a) your obligation to pay fees due under these Terms; (b) either party's indemnification obligations; (c) your breach of the Acceptable Use Policy or the license restrictions in these Terms; (d) either party's breach of its confidentiality obligations; (e) infringement or misappropriation of the other party's intellectual property; or (f) liability arising from gross negligence, willful misconduct, or fraud. Nothing in these Terms limits liability to the extent such limitation is prohibited by law (including, where applicable, liability for death or personal injury caused by negligence).

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your inputs or the figs you generate; (b) your use of the Service; (c) your breach of these Terms or the Acceptable Use Policy; or (d) your infringement or misappropriation of any third-party right.

The Company will give you prompt written notice of any claim subject to indemnification, grant you control of the defense and settlement of the claim (provided that any settlement that imposes obligations on the Company requires its prior written consent), and provide reasonable cooperation at your expense. The Company may participate in the defense with counsel of its own choosing.

These Terms apply for as long as your Account is active and you use the Service. You may terminate by cancelling your subscription (see Section 08) and ceasing to use the Service. Either party may terminate these Terms in accordance with their provisions.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without liability, where: (a) you fail to pay fees when due; (b) you violate the Acceptable Use Policy or these Terms; (c) your use poses a security, legal, or operational risk to the Service or others; or (d) we are required to do so by law or by a third-party provider.

Upon termination, your right to access the Service ends. Your stored figs and data may be retained for a limited wind-down period and then deleted, except where retention is required by law. Provisions that by their nature should survive — including Sections 10 through 19, 21, and 23 — survive termination.

For details on cancellation mechanics and refunds, see Section 08. For how we retain and delete data, see the retention section of our Privacy Policy.

These Terms are governed by, and construed in accordance with, the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@figura.so; we will attempt to do the same. If the dispute is not resolved within 30 days, either party may proceed as set out below.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted on an individual basis. The seat of arbitration is Delaware, and the proceeding may be conducted remotely. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. You and the Company agree to bring claims only in an individual capacity, and waive any right to participate in a class, collective, consolidated, or representative action.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in the state or federal courts located in Delaware to protect its intellectual property or confidential information. You may opt out of arbitration and the class-action waiver by emailing legal@figura.so within 30 days of first accepting these Terms.

We may modify these Terms from time to time. When we do, we will post the updated Terms with a revised Effective date at the top of this page.

For material changes, we will provide additional notice through the Service or by email where appropriate, so that you have a reasonable opportunity to review them.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service and may cancel your subscription as described in Section 08.

For questions about these Terms or the Service, contact us at the addresses below:

• Legal / Terms — support@figura.so
• Privacy — support@figura.so
• Support — support@figura.so

The Service is operated by Pano. Our full registered company details and registered office address are available on request — email support@figura.so.

The following standard provisions apply to these Terms:

• Entire agreement — these Terms, together with the documents they incorporate by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements on that subject.
• Severability — if any provision is held unenforceable, the remaining provisions remain in full force and effect.
• Assignment — you may not assign these Terms without the Company's prior written consent; the Company may assign them in connection with a merger, acquisition, or sale of assets.
• Waiver — a failure to enforce any provision is not a waiver of the right to enforce it later.
• No third-party beneficiaries — these Terms do not create any rights in favor of any third party.

Reminder: this document is a template and must be reviewed and approved by qualified legal counsel before launch.